Complaints

Complaints

We’re sorry to hear that you have a complaint. Please accept our apologies!
We recommend notifying us of any complaint before the fabric is processed. Please email us at [email protected].

• We cannot process your complaint if the fabrics have been cut, washed, made up or otherwise processed.
• Complaints must be reported to us within 14 days of receipt.
  
  
  

If this does not resolve the issue, you can submit your dispute to WebwinkelKeur for mediation. For information about consumer dispute resolution bodies in the EU, visit the European Commission’s “Consumer Redress in the EU” website: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.